What every good hotel should do for its guests….
- AN AVAILABLE MANAGER
A good hotel always has a well-rated manager available, always on the premises. He or she should be out on the floor, greeting guests and keeping a handle on the hotel operations. One-on-one hotel service always starts with communication from the top and sets the tone for the entire line of operations.
- EMOTIONALLY SPIRITED, COURTEOUS AND SPIRITED STAFF
A good hotel has a team of courteous, “intuitive” staff, people who understand what the guest needs. Natural kindness, humor and genuine warmth, these are the core ingredients of a staff that can be called truly hospitable.
- QUICK CHECK-IN AND CHECK-OUT
Check in and out should be quick, personalized and hassle-free. The first point of contact with the guest is always the valet, doorman and bellman, so these people should exude warmth with a welcome smile. The reception desk should be quick and thorough in their work, checking in or checking out the guests efficiently.
- LUXURY TRAVEL ACCESSORIES
The hotel must be able to make the guest feel special. In the room there should be ample cupboard space, a locker to keep valuables, hangers, bottled water etc. This will make the guest feel comfortable.
Summary: This article talks about some must-haves that a good hotel should have, like efficient staff, quick check-in and check-out and some things that serve to make the customer feel comfortable in the room.