This Privacy Policy describes the manner in which our website maintains and discloses information collected from users (each, a “User”) of the Hotel Westend. This privacy policy applies to the Site and all products and services offered by Hotel Westend.

Personal identification information:

We may collect personal identification information from Users in a variety of ways, including as Users visit or register on the site, fill out a form and in connection with the use of other features available on our Site. Users may be asked for name, email address, mailing address, phone number, number and other personal information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily provide such information to us. Users can always refuse to supply personal identification information, although doing so may prevent them from engaging in certain Site related activities as to which such information is essential.

Non-personal identification information:

We may also collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include recording the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the type of operating system and the Internet service providers utilized and other similar information.

Web browser cookies:

Our Site may use so-called “cookies” to enhance and improve User experience. “Cookies” are an electronic means of collecting information about a User. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information:

Hotel Westend collects and uses Users personal information for the following purposes:

  • To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

  • To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. However, sometimes we may use Users’ email addresses for promotional or marketing activities.

  • To send periodic SMS

The phone number (Including DND numbers) Users provide for order processing, will only be used to send them information and updates pertaining to their order , To send promotion messages and  festival/occasional greetings. It may also be used to respond to their inquiries, and/or other requests or questions.

How we protect your information:

We have adopted appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Protecting your personal information:

We do not sell, trade, rent, or otherwise disclose User’s personal identification information to others. We may share generic aggregated demographic information not linked to or identified with any particular User for the purposes outlined above.

Cancellation Policy:

As per the hotel’s cancellation policy, in the event of a cancellation by our guest, a full day Room Tariff will be taken as RETENTION CHARGES, for bookings made for 3 rooms or above.

Changes to this privacy policy:

Hotel Westend may update this Privacy Policy at any time. If we do, we will also revise the updated date at the bottom of this page to reflect the effective date of the change. We encourage Users to frequently check this page for any changes to stay informed and current about how we are using and protecting the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms:

By continued use of this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy shall constitute your acceptance of those changes.

Please note that in the chance of any legal issues, the same will be addressed in Ahmedabad courts of justice.


Contacting us:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

N.N.Patel Hotels Pvt. Ltd.

Hotel Westend
Gujarat College Road,
Ellisbridge, Ahmedabad 380006,
Gujarat, India
+91-9898046575, 9898764646, 9998064646